How We Work

SOS Consulting, LLC operates with the following principles:

We believe:

Who We Are

Susan O. Schall

Susan O. Schall, Ph.D.

Founder & Operations Leader of SOS Consulting, LLC

Susan works with manufacturing leaders to maximize their leadership potential, improve organization performance and deliver their unique value to customers.

Susan has over 30 years of experience in industries ranging from chemical manufacturing to higher education, resulting in over $250 million in savings and new business. Susan is a servant leader who shares her knowledge and experiences so others can learn from them; she has applied strategic improvement concepts and tools to a wide variety of situations in her non-profit volunteer work and has authored several papers on the implementation of process improvement. Prior to consulting, Susan held a variety of technical and leadership roles at RR Donnelley, GE Lighting, DuPont and Kodak. Susan is an ASQ Certified Quality Engineer, ASQ Certified Manager of Quality/Organizational Excellence and a Six Sigma Master Black Belt.