How We Work
At SOS, we are:
- Fact-based – use data and understanding of variation to help clients make better, faster decisions
- Learners- willing to learn new things and think new thoughts
- Open & transparent – communicate openly and frequently in way others feel comfortable and can engage
- Useful – practical, appropriate ideas/methods/tools deployed to meet clients where they are
- Respectful - care for clients beyond the engagement – as people, as family; love them
- Improvement focused – always looking for opportunities to improve/get better
- Service-oriented –serve people where they are; no one-size fits all
- Healthy –an organization that practices the four disciplines; walk the talk
Who We Are
Susan O. Schall, Ph.D.
Founder & Operations Leader of SOS Consulting, LLC
Susan has over 30 years of experience delivering over $250 million in results using engineering, statistical process improvement and organizational health methods. Clients include manufacturing, higher education, and non-profits.
Susan is passionate about sharing the value-creating essentials of high-performing organizations that do well while doing good. She is high-energy, practical and action-oriented.
To learn more about Susan, check out her features on Marquis Whos Who at: Features – Susan O. Schall (drsusanoschall.com)