Strategic Planning Deadly Sins (1 hour)
Strategic planning is critical for an organization to address its strategic challenges while leveraging its strategic advantages. Many organizations, however, fail to get the results they expect from their strategic planning efforts. The root cause may often be found in one or more “deadly sins” of strategic planning. This presentation will identify the common “deadly sins” of strategic planning and engage participants in identifying ways to prevent these “deadly sins” in their organizations.
Internal Customers Matter Too: Using VOC Methods to Understand and Meet Internal Customer Needs (1 hour)
While most of us know that we have internal as well as external customers, we often fail to use the tools and techniques of Voice of Customer (VOC) to understand and respond to their needs. This session will share several VOC methods and how they have been used as part of improvement projects in one organization to understand their internal customer needs.
Reducing the FOG: Using A Strategic Assessment to Identify and Develop Strategies for Quality (1 hour)
Small manufacturing organizations often struggle to identify and develop strategies for quality that guide and sustain the organization, especially when the organization suffers from Frequent changes, Organizational dysfunction, Gross waste and variation and has little technical competency in quality (FOG). A strategic assessment of the organization, using the MBNQA Criteria, ISO 9004 and the Lean Six Sigma DMAIC structure can be used to understand the current state of quality in the organization and identify strategies to reduce the FOG ,deliver revenue, improve growth and prepare for the future through quality.
Team-based Variability Reduction (1 hour)
This presentation will engage participants in a case study of how one company used a team-based variability reduction methodology to enable operations teams to identify and eliminate sources of variability, establish the daily disciplines necessary to sustain the productivity improvements over time, and create an environment to facilitate step-change productivity improvement through Six Sigma
Maximizing Execution to Compete Through 6 Essentials to Productivity and Profitability (1 hour)
Small to medium-sized manufacturing organizations often suffer from low performance – productivity, cost, time and quality are continually not meeting targets, leading to unsatisfied customers and disengaged employees. But the leaders are confused by the alphabet soup of improvement methodologies being touted in business literature and do not have the resources, staff and matrixed organization to invest in the latest improvement methodologies. They need the six essentials to sustained productivity and profitability.This presentation describes a 5 step approach to assess and implement the six essentials that go beyond the data to understand the organization’s story at a deeper level to identify improvements for sustained success.
Workshop: Creating Successful Change Using Continuous Improvement Methods (4 hours)
Nothing is more prevalent in organizations today than change. Some of these changes happen over time as organizations evolve and grow; others occur rapidly in response to technology, competition and the economic environment. Managing change includes not only planning and implementing change, but managing reactions to the change. This workshop will show how continuous improvement methods can be used to plan and implement change within an organization in a way that deals with the reactions to change that typically prevent success. The workshop includes basic tools for those just getting started with continuous improvement and introduces more advanced tools to take those already on a continuous improvement journey to the next level.